My copy of RS #1067 came with a physical defect on the cover’s right-margin: it was cut 1/2″ short:
I wrote an email to Rolling Stone’s customer service, describing the shortcoming. I did not ask for anything, just sent the description. Here is their answer:
Thank you for contacting Rolling Stone Magazine.
We are correcting our records and extending your subscription to compensate for any inconvenience caused. Your new expiration date will be … (adding one month to the current subscription).
Rolling Stone Magazine
- the answer was prompt
- they addressed a problem without a question. I did not send them a picture with the faulty cover
- should I want more, they are ready to listen
Kudos to Rolling Stone for its customer service!